Support Tickets
Every customer email, chat and web-form request lands in one shared inbox. Anyone on your team can pick it up, see the full history, and reply — without losing track of who said what.
Email, chat, bookings, help articles, AI
Help desk software that keeps every customer conversation in one place
Helptal is help desk software that brings email, live chat, bookings, help articles and AI into one workspace. Your team sees who the customer is, what they bought, and every previous conversation — without juggling five tabs. AI drafts the boring replies so your people handle the ones that matter.
Four tools, one subscription
Tickets, live chat, bookings, and AI assistance in one workspace
Live Chat
A chat bubble on your website that opens a real conversation. Visitors can ask questions, your team answers, and the whole thread saves to the same place as their emails.
Appointment Booking
Customers pick a time that works for them on a page that looks like your website. Meeting links, calendar invites and reminders all go out automatically.
AI Automation
AI handles the questions you answer ten times a week, in your tone of voice. You decide whether it replies on its own or just drafts something for an agent to review.
How they work together
One customer, one history, no copy-paste
Email and chat live in the same place
An email from a customer and a chat message from the same customer end up next to each other — not in two different apps that don't talk to each other. Your team learns one screen and uses it for everything.
Bookings become conversations automatically
When someone books a call, Helptal can open a customer record, capture their pre-call questions, and remind them the day before. After the meeting, follow-ups send themselves — nothing slips through.
Your help articles teach the AI
Write one help article and three things happen: customers can read it, the chat bot can quote it, and your agents see it as a suggested reply. Update it once, every surface stays in sync.
Why Helptal
Why support teams choose Helptal
Email, chat, bookings and help articles all live in one place. Your team learns one tool instead of five, and the same AI helps with every reply. Customers see your brand the whole way through.
- Customers get answers in minutes, not days
- Your team stops dropping conversations between tools
- Repeat questions answer themselves
Ticket assigned
Sarah · Senior
Billing · High priority
Reply due in 1h 47m
Happy customers this week
3 agents online
New chats split evenly
Why Helptal
A better way to look after your customers
Most teams still answer customers out of a shared Gmail inbox, a separate chat tool, a booking link, and a Google Doc full of canned replies. Things slip. Helptal replaces that pile with one screen — so your team stops firefighting and starts looking professional.
Stop losing emails in a shared inbox
Everyone sees what's already been replied to. No more two agents answering the same customer — or worse, neither of them.
Reply in minutes instead of overnight
The AI answers the easy questions immediately, so your team only sees the ones that actually need a human. Customers stop waiting.
Look bigger than you are
Your help centre, booking pages and email replies all live on your own web address, in your colours. A two-person team looks like an enterprise support desk.
The grown-up help desk, without the grown-up complexity
One inbox, every channel
Email, chat, web form and contact forms in one place
Reply-time targets that respect hours
Counts your working hours, not weekends or holidays
Saved replies and rules
Answer common questions with one click; route the rest automatically
Everything in one screen
Your team sees the customer, their booking and every past conversation at once
Mon
12
09:30
Demo · Acme
14:00
Follow-up call
This week
First reply
4m
Happy customers
94%
Answered by AI
62%
AI on every conversation
Drafts replies, sorts by urgency, translates between languages
Your data, locked to you
Customer information never leaks between accounts
Your brand everywhere customers look
Your domain, your colours, your logo on every page
Everything a modern support team needs, in one workspace
Email, chat, bookings, help articles and AI all share the same customer list, the same inbox and the same monthly bill. One login, one tool to train your team on, one place to look when something goes wrong.
Email and web-form tickets
Every message lands in one shared inbox so nothing slips between cracks
Live chat on your website
Visitors get a real reply within seconds — from AI, or from your team
Online booking pages
Customers pick a slot; calendar invites and meeting links send automatically
A help centre on your domain
Write articles in a simple editor; the AI quotes them on every reply
AI that replies in your voice
Answer common questions automatically — or have it draft, you approve
Connects to Slack, Teams, Zendesk, Help Scout and Intercom
Get notifications where you already work; move in from another helpdesk in one click
Your brand, not ours
Where your customers actually go
Every page your customers see can run on your own web address, in your colours, with your logo. Helptal stays out of the picture.
Runs on your own web address
Customers visit help.yourcompany.com, book.yourcompany.com — whatever you choose. The security lock is set up for you. The help centre, the customer portal, the booking pages and every link in your emails all live on your domain.
- Your colours, your fonts, your logo
- Drop in your own header and footer
- Emails come from your own address
One login, no extra password
Customers who are already signed in to your app land in the help centre signed in too. Their account details — plan, order history, project list — are right there when they ask for help. No password reset, no copy-pasting account numbers.
Email-code login
For customers without an account
One-click links in emails
No password needed at all
Plans at a glance
Four plans, no surprise line items
Pay yearly and get two months free. No setup fees, no per-feature add-ons.
Starter
$19per agent / month
Email tickets, live chat, booking calendar and your own help centre, all uncapped. Everything a small team needs on day one.
Growth
$39per agent / month
Adds reply-time targets, Slack and Teams alerts, full branding control, customer SSO and one-click move-in from Zendesk, Help Scout or Intercom.
Business
$69per agent / month
AI drafts and answers customer questions across email, chat and web — automatically, or for an agent to approve. Unlimited agents.
Calendar-Only
$12per user / month
Just need bookings? Branded booking pages with Google and Microsoft calendar sync. Skip the help desk side entirely.
Start with Helptal Free, free forever
Sign up in under a minute. No credit card, no sales call. Your one-person helpdesk can be handling real customer emails before lunch.