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  • Support Tickets

    Every customer email and message in one shared list.

    Live Chat

    A chat bubble for your website, with AI handling the easy ones.

    Appointment Booking

    Online booking pages with calendar sync and meeting links.

    AI Automation

    An AI teammate that drafts replies in your tone of voice.

    Knowledge Base

    Help articles on your own web address โ€” the AI quotes them too.

    • About Helptal

      The mission and the team behind the product

    • Why Helptal

      How we compare to the older help desk tools

    • Use Cases

      How different teams use Helptal day-to-day

    • Blog

      Helpdesk benchmarks, playbooks, product news

    • Documentation

      Setup guides and developer reference

  • Pricing
  • Support
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Helptal โ€” Home
Helptal

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    • Support Tickets
    • Live Chat
    • Appointment Booking
    • AI Automation
    • Knowledge Base
    • About
    • Why Helptal
    • Use Cases
    • Blog
    • Documentation
  • Pricing
  • Support
    • Terms & Conditions
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Find your team in the list

Helptal works best for small to mid-sized teams who answer customers all day โ€” and who don't want to glue a help desk, a chat tool, a booking link and a CRM together to do it. Here's how different kinds of teams use it.

A team working together at a shared desk

Online stores

Customers ask "where's my order?" a hundred times a week. Helptal pulls the answer straight from your shipping data, hands returns to a branded portal, and routes the tricky cases to a human โ€” automatically.

SaaS and software companies

Tier-1 tech support handled by AI from your own help articles. Bookings for demos and onboarding calls. Customers sign in once across your app and your help centre โ€” no separate password.

Agencies and client services

Run support for several clients out of one Helptal account, each with its own branded help centre and email address. Bill per agent, not per client.

Education and online courses

Students ask the same twenty questions every semester. Helptal answers them from your course FAQ, books office hours automatically, and chases up missing assignments without anyone lifting a finger.

Health and wellness practices

Online booking pages with intake forms. Automatic appointment reminders the day before. Follow-up messages after every session. Patient info stays in your account, not in a shared Gmail.

Professional services

Lawyers, accountants and consultants โ€” book client calls, share quick messages, and keep every conversation tied to the right client. No more digging through email threads to find what you promised last month.

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Helptal

Modern helpdesk for support teams who care.

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Products

  • Support Tickets
  • Live Chat
  • Appointment Booking
  • AI Automation
  • Knowledge Base
  • Pricing

Resources

  • About
  • Why Helptal
  • Use Cases
  • Blog
  • Documentation
  • Support

Legal

  • Terms & Conditions
  • Privacy Policy
  • GDPR
  • Sub-processors

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