Online stores
Customers ask "where's my order?" a hundred times a week. Helptal pulls the answer straight from your shipping data, hands returns to a branded portal, and routes the tricky cases to a human โ automatically.
Helptal works best for small to mid-sized teams who answer customers all day โ and who don't want to glue a help desk, a chat tool, a booking link and a CRM together to do it. Here's how different kinds of teams use it.

Customers ask "where's my order?" a hundred times a week. Helptal pulls the answer straight from your shipping data, hands returns to a branded portal, and routes the tricky cases to a human โ automatically.
Tier-1 tech support handled by AI from your own help articles. Bookings for demos and onboarding calls. Customers sign in once across your app and your help centre โ no separate password.
Run support for several clients out of one Helptal account, each with its own branded help centre and email address. Bill per agent, not per client.
Students ask the same twenty questions every semester. Helptal answers them from your course FAQ, books office hours automatically, and chases up missing assignments without anyone lifting a finger.
Online booking pages with intake forms. Automatic appointment reminders the day before. Follow-up messages after every session. Patient info stays in your account, not in a shared Gmail.
Lawyers, accountants and consultants โ book client calls, share quick messages, and keep every conversation tied to the right client. No more digging through email threads to find what you promised last month.
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