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Helptal

  • Support Tickets

    Every customer email and message in one shared list.

    Live Chat

    A chat bubble for your website, with AI handling the easy ones.

    Appointment Booking

    Online booking pages with calendar sync and meeting links.

    AI Automation

    An AI teammate that drafts replies in your tone of voice.

    Knowledge Base

    Help articles on your own web address — the AI quotes them too.

    • About Helptal

      The mission and the team behind the product

    • Why Helptal

      How we compare to the older help desk tools

    • Use Cases

      How different teams use Helptal day-to-day

    • Blog

      Helpdesk benchmarks, playbooks, product news

    • Documentation

      Setup guides and developer reference

  • Pricing
  • Support
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Helptal — Home
Helptal

Menu

    • Support Tickets
    • Live Chat
    • Appointment Booking
    • AI Automation
    • Knowledge Base
    • About
    • Why Helptal
    • Use Cases
    • Blog
    • Documentation
  • Pricing
  • Support
    • Terms & Conditions
    • Privacy Policy
    • GDPR
    • Sub-processors
Sign inGet Started
Pricing

Simple per-agent pricing, no surprise bills

Pay per person on your team, not per conversation, message, or AI call. Pick the plan that fits, change it any time, cancel any time.

Free

A complete one-person helpdesk, free forever

$0/month

1 agent

What's included:

  • Email tickets, live chat widget, knowledge base, custom domain
  • Booking calendar with Google + Microsoft sync
  • 1,000 outbound emails / 500 inbound tickets per month
  • 50 chat conversations and 50 bookings per month
  • 500 MB attachment storage
Get Started Free

Starter

The basics for a small support team

$19/agent/mo

Up to 3 agents

What's included:

  • Everything in Free, with no monthly caps
  • Live chat widget and booking calendar bundled at no extra cost
  • Saved replies, saved views, automatic rules
  • Reports, full activity log, developer API
  • Custom fields, groups, topics and tags
Get Started

Growth

Reply-time targets, integrations, branding

$39/agent/mo

Up to 10 agents

What's included:

  • Everything in Starter
  • Reply-time targets that respect working hours
  • Slack, Teams and webhook alerts
  • Proactive chat triggers based on page and dwell time
  • One-click move from Zendesk, Help Scout or Intercom
  • Your own branding and customer login
  • Customer SSO via signed JWT
Get Started

Business

Everything plus the AI teammate

$69/agent/mo

Unlimited agents

What's included:

  • Everything in Growth
  • AI replies on chat, email and web messages
  • Choose: AI sends on its own, or drafts for you to approve
  • AI suggests replies, scores tone, translates 100+ languages
  • Auto-tag and auto-prioritise every new message
  • Single sign-on for your team (SAML / OIDC), unlimited agents
Get Started

Calendar Only

Just bookings, skip the help desk

$12/agent/mo

Unlimited people

What's included:

  • Booking pages on your own web address
  • Syncs with Google Calendar and Microsoft 365
  • Google Meet, Zoom and Teams meeting links
  • Round-robin across your team
  • Customers rate the call afterwards
Get Started

Compare every feature side by side

The full breakdown of what's included on every plan. Nothing is hidden, nothing is "contact sales".

FeatureFreeStarterGrowthBusinessCalendar Only
Plan basics
Max agents1310UnlimitedUnlimited
Price per agent / month$0$19$39$69$12
Helpdesk core
Email + web-form ticketing
Searchable help centre
Custom domain
Monthly limits
Outbound emails1,000UnlimitedUnlimitedUnlimited—
Inbound tickets500UnlimitedUnlimitedUnlimited—
Chat conversations50UnlimitedUnlimitedUnlimited—
Bookings50UnlimitedUnlimitedUnlimitedUnlimited
Attachment storage500 MBUnlimitedUnlimitedUnlimited—
Inbox & workflow
Saved replies (macros)
Triggers & automations
Saved views (personal & shared)
Custom fields & tags
Dynamic dropdowns (LOOKUP)
Groups & teams
Customer organisations
Topics
File attachments
Full activity log
REST API with access tokens
Reporting & feedback
Reports & analytics
CSAT ratings
Live chat
Live chat widget
Proactive chat triggers
Working hours & holidays
Booking calendar
Branded booking pages
Google + Microsoft 365 sync
Meet / Zoom / Teams links
Round-robin booking
Post-meeting feedback
SLA & service levels
SLA policies with breach alerts
Branding & whitelabel
Branded portal & help centre
Custom CSS / header / footer HTML
Integrations
Slack notifications
Microsoft Teams notifications
Outgoing webhooks (HMAC-signed)
Zendesk / Help Scout / Intercom import
Authentication
Customer SSO (brand JWT)
Agent SAML / OIDC SSO
AI automation
AI auto-tag
AI priority detection
AI sentiment analysis
AI translation (100+ languages)
AI chat bot
AI auto-reply (email + web)
AI reply mode (per brand)
Draft mode (human approval)
AI draft assistant
AI persona & guardrails
AI knowledge base grounding
AI internal-only documents
PDF / docx ingestion
AI tool use (data lookups)
Monthly AI calls
AI usage audit log
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Helptal

Modern helpdesk for support teams who care.

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Products

  • Support Tickets
  • Live Chat
  • Appointment Booking
  • AI Automation
  • Knowledge Base
  • Pricing

Resources

  • About
  • Why Helptal
  • Use Cases
  • Blog
  • Documentation
  • Support

Legal

  • Terms & Conditions
  • Privacy Policy
  • GDPR
  • Sub-processors

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