A branded knowledge base that helps customers help themselves
Helptal Knowledge Base is knowledge base software with a branded help center on your own domain. Write help articles once, in plain English, and use them three ways: customers read them on your website, the AI chat bot quotes them, and your team uses them as suggested replies. Update an article in one place โ every surface stays in sync.
Every article is leverage your team gets to keep
A good help centre answers most questions before they reach your team โ at 3am, on a Sunday, whether you have one agent or fifty.
Lives on your own web address
help.yourcompany.com, with your logo and colours. The security lock is set up for you โ looks like part of your website, not a third-party tool.
Answers questions before they hit your inbox
When a customer starts typing a support request, matching articles pop up underneath the form. Many people read the answer and never send the message.
One place to write, three places it shows up
Customers read the articles on your help centre. The AI chat bot quotes them word-for-word. Your team gets them as one-click suggested replies. Update once, update everywhere.
Write articles like you'd write an email
A clean writing tool your team already knows how to use. Click bold for bold, drag a picture in, hit publish. No special training, no IT department needed.
Pictures, videos, and proper formatting
Drop in screenshots, embed a YouTube or Vimeo walkthrough, format text the way you would in any normal document. No HTML required.
Customers tell you which articles work
Every article has a one-click "Was this helpful?" at the bottom. Helptal totals up the votes so you can see which articles are doing their job.
See what people are actually reading
View counts per article. You'll spot the popular ones quickly โ and the ones nobody reads that are quietly costing you support tickets.
Rearrange the structure without breaking links
Drag categories and articles around to reorganise. Old links keep working, drafts stay private until you publish.
Lives on your own web address
help.yourcompany.com (or whatever you choose). The security lock is set up for you. The same domain runs the help articles, the customer portal, the booking pages and every link in your emails.
Why bother writing help articles at all
Three reasons it's worth the hour: fewer emails to answer, customers get help instantly, and Google sends you new visitors who searched for what you wrote.
Fewer of the same email, over and over
Help that's there at 3am on a Sunday
Free traffic from Google
The full list, for anyone digging into the details
Articles and search work on every plan. Your own web address, custom branding, customer login and the AI bot kick in on Growth and Business.
Writing articles
- ยทClean writing tool โ no HTML needed
- ยทDrag-and-drop images and screenshots
- ยทEmbed YouTube and Vimeo videos
- ยทFormat text the way you would in any document
- ยทImport or paste Markdown โ works with files from any tool
- ยทOne-click import from OpenAPI 3.x โ every endpoint becomes a draft article, refresh when your spec changes
- ยทDrafts stay private until you publish
Organising and editing
- ยทDrag categories and articles to reorder
- ยทTags โ cross-cutting labels so the same article shows up under several topics
- ยทVersion history โ restore any of the last 20 edits
- ยทMultiple authors with role-based permissions
For your customers
- ยทLives on your own web address (help.yourcompany.com)
- ยทYour colours, your logo, your fonts
- ยทCustom CSS for deep restyling
- ยทFast, mobile-friendly, accessible
- ยทSearch across every article
- ยทBrowse by tag โ clickable chips on the home page and on every article
Connected to the rest of Helptal
- ยทAI chat bot quotes your articles word-for-word
- ยทSuggested replies in your team's message box pull from the KB
- ยทMatching articles pop up under the customer contact form
- ยทReads "Was this helpful?" votes from customers
- ยทTracks views per article so you see what works
Found on Google
- ยทSearch-friendly URLs and structure
- ยทAuto sitemap.xml for Google to crawl
- ยทPer-article meta title and description you can edit
- ยทOpen Graph and Twitter cards for shared links
- ยทHide individual articles from search engines
Security and admin
- ยทEdits tracked โ who changed what, when
- ยทRole-based permissions (owner, admin, agent)
- ยทRead-only API to pull article content into your own tools
- ยทExport the lot as a Markdown ZIP if you ever leave
Get your help centre live this week
Articles, categories and search are on every plan, including Free. Your own web address, custom branding, and the AI bot using your articles come in when you upgrade to Growth or Business.